Privacy Policy

Last updated: April 2026

1. Who We Are

Plumbers with AI is a Melbourne-based Australian business building AI-powered tools for the plumbing trade. This privacy policy explains how we handle your personal information when you create an account and use our tools.

2. What We Collect

When you create an account, we collect:

  • Your email address
  • A password (stored securely — we never see it in plain text)
  • Basic technical data for error tracking — browser type, device type, and error logs if something goes wrong in the tool

We do not collect your name, phone number, payment details, or any other personal information at this stage.

Floor plans and images you upload into the Smart Setout tool are processed entirely within your browser. They are never sent to or stored on our servers.

3. Why We Collect It

We collect your account information to:

  • Give you access to Plumbers with AI tools
  • Keep your account secure
  • Send you relevant product updates and new tool announcements

We will not send spam or unrelated marketing. Every email we send includes an unsubscribe link.

4. Who We Share It With

We use the following third-party platforms to operate our service:

  • Memberstack — stores and manages your account (email and password). Processes data on our behalf in accordance with their privacy policy.
  • Sentry — collects anonymous error and browser data to help us identify and fix technical issues. No personally identifiable information is sent to Sentry.

We do not sell, rent, or share your personal data with any other third parties. Full stop.

5. How Long We Keep It

We retain your account information for as long as your account remains active. You can request deletion of your account at any time by contacting us directly. Upon deletion, your personal data will be removed from our systems.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Know what personal information we hold about you
  • Request corrections to any inaccurate information
  • Request deletion of your account and personal information
  • Opt out of receiving communications from us at any time

To exercise any of these rights, contact us at the address below.

7. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please get in touch:

info@plumberswithai.com.au

We'll respond within 5 business days.

8. Beta Period & Pricing

Plumbers with AI is currently in beta. All tools are free to use during this period. We reserve the right to introduce paid plans in the future. If and when pricing changes, existing members will be notified by email with reasonable notice before any charges apply.

9. Changes to This Policy

If we make changes to this policy, we'll update the "Last updated" date at the top of this page. We'll notify members by email if any changes are material.